Get in Touch
We'd love to hear from you! Whether you have a question about your order, need help with sizing, or just want to say hello — our team is here to help.
Email Us
The best way to reach us is by email. We aim to respond to all inquiries within 1-2 business days.
Order Inquiries
If you're reaching out about an existing order, please include your order number and the email address used at checkout so we can assist you as quickly as possible.
Returns & Exchanges
For return or exchange requests, please refer to our Return and Refund Policy page, then contact us with your order details and we'll guide you through the process.
Business Hours
Our team is available Sunday through Thursday, 9:00 AM – 5:00 PM (Kuwait Time). We are closed on Fridays, Saturdays, and public holidays.
Thank you for shopping with Aica — we appreciate your support and will get back to you as soon as possible!